Delete your HomeItemFinder account
You can delete your HomeItemFinder account yourself, in the app or on the web, without asking us. The account is deleted 30 days after you ask, and until then you can change your mind.
How to delete your account
Sign in to HomeItemFinder, in the app or at app.homeitemfinder.com, and open Settings, then Account, then Delete account.
Read what will happen to each of your projects, type the confirmation word the screen asks for, and confirm it's you: with the code from your authenticator app, with your password, or with a code we email you, depending on how you sign in.
Your account is deleted 30 days after the request. Until then the app works as usual on all your devices, and you can cancel the request in the same place, in Settings.
We send you an email when you make the request, and another one when the account has been deleted.
If you can't sign in
Write to privacy@HomeItemFinder.com from the email address of the account and ask for it to be deleted. Before doing anything, we confirm that the account is yours. Then we make the request for you, and from there everything works as described above: the 30 days, the option to cancel and the two emails.
What is deleted
- Your account: your email address, password, display name, phone number, two-step verification, the link to Google or Apple, and your sessions on every device.
- Projects you own that have no other owner pass to the member with edit permission who joined the project first, together with the project's pass. If no other member can edit, the project is deleted with everything in it, photos included.
- Projects of other people that you belong to: you leave them, and they stay as they are.
- Your name in the history of the projects that remain is replaced by «Former member».
What is kept, and for how long
- What you added to other people's projects (boxes, items, photos) stays in those projects, without your name.
- Payment records and invoices are kept, no longer linked to the account, for the period required by tax law.
- Security records are kept for the periods stated in the privacy policy, without your email address.
- Encrypted backups may still contain the account and its photos for up to 180 days, until they are deleted automatically.
- A business contact record, if you got in touch with us about a business matter, is kept for 12 months after the account is deleted, and then deleted automatically.
If you signed in with Apple
If your account used Sign in with Apple and HomeItemFinder still appears in your Apple Account settings, you can stop using it there: on an iPhone or iPad, open Settings, tap your name, then Sign in with Apple, choose HomeItemFinder and tap Delete. Apple explains the steps on its support page.
More about your data
The privacy policy describes what data the app keeps, why and for how long, and how to exercise your other rights.